Send App Data Logs

We may request app data logs for the app for our engineers to analyze.

Here’s how to find the logs:

  • Open the iPad Settings app
  • tap General
  • tap About
  • tap Diagnostics & Usage
  • tap Diagnostics & Usage Data
  • tab on SAEFB_xxx.ips entry with the most recent date/timestamp
  • select all the content of the entry (must drag to select all text)
  • Paste the contents into support ticket or send directly to


Have more questions? Submit a request


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