Voyager can't update data or I get an 404 error

Symptoms

You have a current ChartData subscription, but the monthly update will not download.   Or, after an update, Voyager states that the update was downloaded but not installed correctly or the data appears to be corrupted.

Workaround

Download and install the full North American Air Database.

1.  QUIT Voyager if it's running.
2. Make hidden folders visible
   a. open the 'folder options' control panel
   b. click on the 'view' tab
   c. select 'show hidden files, folders, and drives'
   d. click 'ok'

3.  Download http://www.seattleavionics.com/downloads/data/na.air.zip to a place you'll remember, like your Desktop.
4.  Unzip the file's contents, which will be just one file (na.air.mdb), to the directory below.  Say Yes if Windows asks if it should replace an existing file:

  --. For Windows 8, 7, or Vista Put the NA.air.mdb here:
C:\Users\<your name>\AppData\Roaming\Seattle Avionics\Voyager\Chart Data

  --. For Windows XP/2000 Put the NA.air.mdb here:
C:\documents and settings\<your name>\Application Data\Seattle Avionics\Voyager\Chart Data

5. Start Voyager and give it time to process file.
6. To update to the latest Approach Procedures and Airport Diagrams, select Update Procedures/All Procedures from the Tools menu.

If you're not sure how to unzip a file, see the detailed steps below:

For Windows 8, 7, and Vista
    Double-click the mouse over the zip file (na.air.zip)
You'll see na.air.mdb.
    Click Extract all files.
    Click the Browse button and select the directory mentioned above (it differs depending on the version of Windows) and click Extract.

 For Windows XP/2000

Right-click the zip file (na.air.zip)
    Click Open With
    Click Compressed (zipped) Folders

You'll see na.air.mdb.
    On the side of the window, under Folder Tasks, click Extract all files to open the Windows extract Wizard
    Click Next to start the Wizard
    In the next step, called Select a destination, click the Browse button and select the directory mentioned above (it differs depending on the version of Windows) and click OK.
    Click Next to extract the file then Finish to complete the Wizard.
 

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