How do I fix an Internet connection problem?

I am connected to the Internet but Voyager doesn't seem to think so.

    • Ensure that any firewall, anti-spyware or ad blocking program is set to allow Voyager access to the Internet.  For example, Norton Personal Firewall defaults to blocking all applications, including Voyager.  The firewall that comes with Windows XP SP2 poses no problem in the default settings.
    • Additionally, if you're connected to the Internet via a proxy server, you might need to supply Voyager with proxy connection information.  Select Options from the Tools menu then choose the Internet tab.

    For more details on specific firewall and spyware vendors, please refer to the vendor:

     

    Firewall and Spyware Vendors

    • Voyager communicates with the Internet for a number of reasons including downloading TFRs and weather, airport diagrams and approach procedures and more.  Sometimes, overly aggressive settings on security products may block Voyager from communicating with the Internet even if other applications, such as Internet Explorer, can.  Unfortunately, each application from each vendor is different and changes frequently so we can do little more than point you to each vendors' Web site.

     

    Symptoms

    • When Voyager begins, it gives an error saying that there was a problem accessing the Internet although you can communicate with the Internet using Internet Explorer or other software.
    • Vendors

    Microsoft

    • http://www.microsoft.com/windowsxp/using/security/internet/sp2_wfintro.mspx
    • http://www.microsoft.com/athome/security/spyware/software/default.mspx
    • http://onecare.live.com/standard/en-us/default.htm?sc_cid=sah

     

    Symantec / Norton

     

    • http://www.symantec.com/home_homeoffice/products/overview.jsp?pcid=os&pvid=n3601
    • http://www.symantec.com/home_homeoffice/products/overview.jsp?pcid=is&pvid=nis2007
    • http://www.symantec.com/home_homeoffice/products/overview.jsp?pcid=is&pvid=npf2006
    • http://www.symantec.com/home_homeoffice/products/overview.jsp?pcid=is&pvid=nav2007
    • http://www.symantec.com/home_homeoffice/support/index.jsp

     

    McAfee

     

    • http://us.mcafee.com/root/package.asp?pkgid=272
    • http://us.mcafee.com/root/package.asp?pkgid=274
    • http://us.mcafee.com/root/package.asp?pkgid=284
    • http://us.mcafee.com/root/support.asp
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